Nationstar / Mr. Cooper and Credit Report Errors

by Steve Fields | October 4th, 2018

If your home mortgage originated with or was recently sold to Nationstar (aka: Mr. Cooper), you should be aware that some people have experienced problems with inaccuracies on their credit reports. Consumers have reported a number of issues with the loan servicing company, including everything from late fees for loan payments received 1 day prior to the due date, to lost loan paperwork, lost checks, returned checks, unexplained fees, and significant errors with credit reporting agencies.

Nationstar, now one of the largest mortgage bill collectors in the United States, has been accused of problems affecting its customers credit reports for years. In the last year, Nationstar has faced several multi-million-dollar settlements at the state level to resolve allegations of overcharging borrowers, offering “unfair and deceptive” mortgage modifications, and numerous deficiencies and violations, sometimes resulting in consequences for the borrowers including increased risk of foreclosure.

Recently, Nationstar underwent a rebranding campaign, changing the name of its loan servicing division to “Mr. Cooper”. Some people have speculated the rebranding is an attempt to put the negative publicity spotlighted by numerous class action lawsuits, settlements, fines and sanctions behind it.

Homeowners with mortgages serviced by Nationstar / Mr. Cooper have experienced:

  • Inaccurate credit reporting.
  • Wrongful foreclosure.
  • Mortgage abuse.
  • Mortgage fraud.
  • Credit Reporting Errors.
  • Inaccurate Payment History.
  • Unable to Qualify for Loan Modifications.
  • Lost mortgage paperwork.
  • Lost loan files.
  • Failed to detect errors in documents.
  • “Lost” mortgage payments.
  • Illegal foreclosure documents and unfair rejections of loan modifications.
  • Reported incorrectly on credit report and failed to remove the error.
  • Insurance policy cancelled due to nonpayment.
  • Failed to report payments to the credit bureau.
  • Failed to pay interest on mortgage funds held in escrow accounts.
  • Credit reports pulled without knowledge or authorization, and without reason for doing so.
  • Refused to terminate private mortgage insurance (PMI) in accordance with consumers’ mortgage agreements.
  • Harassing and illegal debt collection and credit reporting campaign designed to pressure the homeowners into paying more than what the mortgage contract allows.
  • Accused of violating the Telephone Consumer Protection Act by robocalling consumers regarding a home loan.

If you experience any of these issues with Nationstar / Mr. Cooper, contact our Consumer Protection attorneys immediately. You may have the right to file suit and, if you win the case, you could receive $1,000 or more!